Effective from: 15th September 2026
We want you to love every item you receive from our shop with all your heart. If you are not completely satisfied with your standard order, please reach out to us. You have fourteen days from delivery to request a return or exchange. The item must be unused and in its original condition for a return. Please contact us before sending anything back to get proper instructions. We will guide you through the process and make it as easy as possible.
Because custom items are created specifically for each customer, all custom orders are final sale. We cannot accept returns or exchanges on custom t-shirts, pins, or personalized creations. This policy exists because every custom piece is made uniquely for your vision and needs. We want you to love your custom creation, so we offer mock-up approval before production. This gives you the chance to review every detail and request any changes beforehand. Please double-check your design, size, color, and all details before giving your approval. Once production begins, we cannot make changes or accept returns on custom orders.
If your order arrives damaged or has a manufacturing defect, we will make things right. Please take clear photos of the damage and contact us within seven days of delivery. We will assess the issue and offer a replacement or refund for the damaged item. Our goal is to ensure you receive a product that meets our quality standards every time. We take pride in our craftsmanship and stand behind everything we create. Your satisfaction is our priority, and we will resolve any issues promptly.
Customers are responsible for shipping costs when returning standard orders unless the item is defective. We recommend using a trackable shipping method to ensure your return arrives safely. We cannot be responsible for returns that get lost in transit to our facility. If we made an error with your order, we would cover the cost of return shipping. Refunds will be issued to your original payment method once we receive and inspect the return. Please allow five to seven business days for the refund to appear in your account.
Once we receive your return, we will inspect the item and process your refund quickly. We will send you an email confirmation when your return has been processed successfully. Refunds typically take five to seven business days to show up on your statement. If you requested an exchange, we would ship your new item as soon as possible. We will keep you updated throughout the entire return and exchange process. Please reach out if you have any questions about your return status.
All custom orders are final sale and cannot be returned or exchanged for any reason. Gift sets and bundles that are opened or used may not be eligible for return. Items that are damaged due to misuse or improper care are not eligible for return. Please read product descriptions carefully and ask questions before placing your order. We want you to feel confident about every purchase you make with us. Our team is here to help you choose the right product for your needs.
If you need to return an item or have questions about our return policy, please reach out. Send us an email at creeateluv@gmail.com with your order number and return request. We will respond within two business days and guide you through the next steps. You can also call us at 415 471 5231 for assistance with your return. We are here to make your experience positive and stress-free from start to finish. Your happiness with our products means everything to our family and our mission.
